Open and context
The incident opens from the order (or support creates it) and pulls all the context: items, provider, shipment and status. Zero copy-paste.
FeaturesIncident management
Every incident, one thread. Not a forwarding chain.
When a gift doesn’t arrive or arrives wrong, your team resolves it from a single thread linked to the order, with the real provider masked and your brand always facing the recipient.
Already gifting with TPP
- Codere
- Lottomatica
- Betsson
- Kaizen
- Rush
- Stake
An incident comes in. It routes itself. It comes back resolved.
A case arrives from the recipient, support or tracking itself, routes to whoever can resolve it (provider, courier, customs) and returns to a single closed thread.
You face the customer. The real provider, masked.
The recipient always talks to your brand, even while you coordinate with the provider or courier behind the scenes. The veil holds, even mid-incident.
Hover to lift the veil
Incidents resolved across borders
Reshipments, refunds and claims across 20+ countries, coordinated from one panel in your language.
Explore the panel, tab by tab
Incidents, shipments and orders — the full case context, with no tool-hopping.
The anatomy of one incident
Thread, linked order, priority and owner — everything support needs to resolve on the first try.
- 1Incident threadThe whole conversation in one place
- 2Linked orderThe incident hangs off its order
- 3Priority · SLAUrgency and timing in view
- 4OwnerAssigned to whoever resolves it
Your brand in every reply
Every incident update reaches the recipient as an email under your brand, never the provider’s.
In depth
How incident management works
Behind "one thread" sits a case linked to the order, routed to an owner and audited end to end. Here is what happens under the hood.
Routing and resolution
It is assigned to whoever can resolve it — provider, courier or your team — with priority and SLA. Reshipments and refunds fire from the same thread.
Close and traceability
On close, everything is logged and linked back to the order and the charge, ready for finance and compliance.
Questions, answered.
From the order, via API, or support creates it. It is always linked to the order and its shipment.
Explore more features
Everything the gifting engine does, one surface at a time.
Close incidents in one thread, not twenty emails.
A 30-minute demo is enough to see support resolving from one panel, under your brand.
