Question 1

What exactly is TPP?

Accepted Answer

A platform that outsources the entire physical-gifting operation —global catalog, logistics, customs, support and multi-currency billing— and presents it as a single layer under your brand. You pick what to gift and to whom; we deliver.

Question 2

Do the store and gift carry my brand or yours?

Accepted Answer

Only yours. Store, packaging, invoice and tracking go out under your brand end to end. The real supplier stays masked (provider veil): the recipient only sees your brand.

Question 3

How does it integrate with my stack?

Accepted Answer

Three ways: a clean API to trigger gifts from your CRM or product, a branded store embedded (domain/iframe), or an already-integrated partner (Smartico, CaptainUp). With a partner, no development.

Question 4

How does billing work?

Accepted Answer

You pick the model that fits your treasury: prepaid, monthly invoice or per-order. Each recipient is charged in their currency with frozen FX, and you reconcile consolidated in euros.

Question 5

What catalog and how many countries?

Accepted Answer

Over 400,000 products across every category, with delivery in 20+ countries and local currencies (EUR, GBP, USD, CAD, BRL, SEK and more on request). The catalog is curated per market.

Question 6

Can I cap budgets and audit spend?

Accepted Answer

Yes. You set limits per brand, campaign or program, and every movement is logged with full traceability, exportable for finance and compliance. Built for regulated business.

Question 7

Does it work for several brands or markets at once?

Accepted Answer

Yes. You run several brands and markets from a single integration, with catalog, currency and delivery per country, and consolidated reconciliation. A multi-brand operation closes the month on one number.

Question 8

How long does it take to go live?

Accepted Answer

Days, not quarters. One contract, one integration — no per-supplier, per-market deals or meetings before the first shipment. With a partner, the first gift can ship in hours.

Question 9

How are incidents handled?

Accepted Answer

An order may ship from several suppliers, but support sees one order with every tracking code and status. Incidents are tracked from one place, with your brand facing the recipient.

Everything you need to know.

Frequently asked questions