Contact us
Questions about an order, a reward, or an email we sent you? Write to us and we will reply to the address you leave.
Common questions
A few answers before you write. If yours is not here, use the form.
A digital gift, such as a code, a gift card or an online experience, is usually ready in seconds, or on the date set on the order. A physical gift ships to the address on the order. There is no single delivery time: it depends on the item and the country. When the carrier has a tracking code, it is in the shipping email. These times are estimates unless a fixed date was agreed in writing.
Check the tracking code in the shipping email. If nothing arrives within a reasonable time, send us the order or reward reference from that email. We look at a replacement or a refund, depending on the case. If a digital gift is not available within a reasonable time, write to us and we will sort it out.
Delivery times are estimates, so a short delay can still be normal. If it is clearly late, use the tracking code first. If it is still missing, send the reference through this form and we will look into it.
Send the order reference and say what arrived. A photo described in the message helps. We arrange a replacement or a refund when that applies. A digital gift that was already delivered and activated is not exchanged, except where the law requires it or the fault is in how it was issued.